THE IMPACT OF TOTAL QUALITY MANAGEMENT ON ORGANIZATIONAL PROFITABILITY
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- 1-5 Chapters
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- Recommended for : Student Researchers
- NGN 3000
ABSTRACT
This study came to investigate the impact of Total Quality management (TQM) practices and strategies on organizational profitability. TQM is defined as a strategy that essentially aimed to establish and deliver high quality products and services that cover all customers' demands and achieve a high level of customer satisfaction. This research discusses the implementation of total quality management in JJK IN Lagos and explores the relationship between the effective implementation and organizational performance. TQM in Nigeria was implemented in three categories of implementation methods which are; quality control, quality assurance and continuous improvement. The findings indicate that TQM has two organizational performances, either is TQM practices effect the organizational performance, or it hinders organizations to achieve their goals in which this will negatively affect the organizational performance.
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